Return and Exchange Policy

We are committed to customer satisfaction on our online store and therefore guarantee the right to return or exchange products under the following conditions:

General Conditions:

• All customers are entitled to return or exchange products listed on our store in accordance with this policy.
• The product must be in its original condition as received, unused, and in its original packaging.
• Products that have been used or opened cannot be returned or exchanged.

Return and Exchange Period:

• Returns: Within 3 days from the date of purchase.
• Exchanges: Within 7 days from the date of purchase.

How to Submit a Request:

• Please contact us through the phone numbers listed on the website or via WhatsApp to request a return or exchange.
• If the product is damaged or defective, please take a photo of the product and send it to us along with the invoice number to proceed with the exchange.

Full Refund Cases:

• A full refund will be issued if the product received is completely different from the product description listed on our website.

Important Notes:

• We are not responsible for any customer expectations not explicitly mentioned on the product page or for uses not officially specified.
• A 40% deduction from the order value will apply if the customer requests a return without any defect or issue, and the product matches the listed description and specifications.